Refund Policy

At Rifqah Beauty, your satisfaction is our top priority. If you are not completely happy with your purchase, please review our refund and return guidelines below.

1. Returns

We accept returns within 14 days of receiving your order.
To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used beauty products

• Gift cards

• Sale or promotional items

Please ensure the product is in perfect, unused condition before returning.

3. Refunds

If your return is approved, a refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at aaem35@gmail.com or support@rifqahbeauty.co.uk.
Include your order number and clear photos of the product so we can resolve the issue quickly.

5. Exchanges

At this time, we do not offer direct exchanges.
If you wish to replace an item, please return it for a refund and place a new order.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return is received.

7. Contact Us

For all refund or return inquiries, please email us at:
aaem35@gmail.com
We’ll respond within 24–48 hours to assist you.